8/29/2023 0 Comments Loanstar storage tx![]() ![]() ![]() When I called them, I left an upset message on their machine. ![]() I canceled the card on Sunday and the next day, instead of calling me, they called my mother in another state, told her I didn't give them my phone number (I did, I checked the form) and how I charged something but my card failed giving my mother the impression that I skipped out on paying this and she felt like they were a debt collector. I forget this was the card on file (totally my fault). In January, I had to cancel my debit card. I didn't care because I just needed a place to store things. First, I wasn't told or given the month discount they advertised, wasn't even told about the special rate or anything. I have had my storage unit since October. Lots of lies and miscommunication with this facility only reason Iâm still here is because Iâm to busy running my business to have time to hunt down another unit somewhere else You can clearly see the septic tank lids right on the side of the building. You canât operate a business to the public and not have a restroom. Have a restroom but tells everyone they donât. Poor communication one person doesnât know what they other person tells people. Sorry my money isnât good enough for a bigger unit but Iâm never late on my rent and I was charged for my unit before I was even able to move into it in the first place. Like wtf Iâve been waiting months for a bigger unit only to get pushed to the side everytime one becomes available. I was told Iâd be put first on a waiting list for a bigger unit well itâs been several months Iâve seen several people get bigger units then when one I know was available I was told it was under investigation but when it clears Iâd be able to get it so a few weeks go by and I ask about it and get told sorry that unit is available for rent then a week or two later someone is moving into said unit when I ask about it I get told yeah that is the owners friend they got the unit instead. A few days before I was to be out of the other I called and magically they hand a unit available. Was told I would get a 10% discount because they kicked out half the people from another site they own and was told they would have a unit available with a week to go before I needed to be out of the other unit I called to see what was going on and was told oh sorry we donât have any units available. ![]()
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